Data deletion

Delete your Dostum SMS account & data

You can delete your Dostum SMS account and all associated data — server-side records, device list, and local app data on your phone — at any time. This page describes how.

Quick summary. Open the app and go to Settings → Account → Delete account for the self-serve flow. Or email privacy@dostumamigo.com and we'll delete it for you. Either path removes your account, all associated server-side data, and disconnects every device signed in to your account.

1. Delete your account from inside the app

This is the fastest path. It removes your account and all associated data from our servers, and disconnects every device signed in to your account.

  1. Open Dostum SMS on your phone.
  2. Go to Settings → Account → Delete account.
  3. Confirm by entering your password.
  4. The app signs out and your account is queued for deletion.

What gets removed from our servers:

  • Your sign-in account (email + password hash).
  • Your destination email setting.
  • Your device list (every device ever connected to the account).
  • Any in-flight SMS bodies awaiting delivery.
  • All message metadata in your history view (sender, timestamp, delivery status).

2. Request deletion by email

If you can no longer sign in (for example, you've lost the phone or forgotten your password), email us and we'll delete the account for you.

  • Send an email to privacy@dostumamigo.com from the same address you used to sign up.
  • Subject: Account deletion request — Dostum SMS.
  • State that you want your Dostum SMS account and all associated data deleted.

We may keep a minimal record of the request itself for compliance purposes — for example, to show that we received and acted on it.

3. Delete local app data on the phone

Use this if you also want to wipe the app's local data on the device — settings, cached state, the local event log.

  1. Open the Settings app on your Android device.
  2. Go to Apps (or Apps & notifications, depending on your device).
  3. Find and tap Dostum SMS.
  4. Tap Storage & cache.
  5. Tap Clear data (or Clear storage) and confirm.

This removes the app's stored data from your phone. The app remains installed but starts fresh next time you open it.

4. Uninstall Dostum SMS

To remove the app entirely:

  1. Long-press the Dostum SMS icon on your home screen or app drawer.
  2. Tap Uninstall (or drag the icon to the Uninstall area).
  3. Confirm the uninstall.

Alternatively: Google Play → Manage apps & device → Dostum SMS → Uninstall.

Uninstalling does not delete your server-side account by itself — use step 1 or step 2 above for that.

5. Response timeframe

In-app deletion (step 1) is processed immediately. Email deletion requests (step 2) are acknowledged within 7 business days and completed within 30 days. If we need more information to identify the records, we'll reply asking for it.

6. What we cannot delete

Some things are outside our control:

  • Messages already delivered to your email. Once an SMS has been synced to your chosen email inbox, the copy in that inbox belongs to you and your email provider. You'll need to delete it from your email account directly.
  • Mobile carrier records. Mobile carriers may keep their own logs of SMS traffic on their network. Those are subject to your carrier's own policies and are completely separate from Dostum SMS.

7. Need help?

If you're not sure which option is right for you, or you have any other questions about your data, write to privacy@dostumamigo.com or our general support address support@dostumamigo.com.