Privacy Policy
Your privacy is important to us. This policy explains how DostumAmigo collects, uses, and protects your information.
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1. Introduction
Welcome to DostumAmigo IT Developer Services ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
We provide various IT services including:
- Analytics & Information Management
- Digital Marketing Services
- DNS Service Management
- Server Hosting Solutions
- VPN Services
- Web Development
2. Information We Collect
Personal Information You Provide
We collect information that you voluntarily provide to us, including:
- Identity Data: First name, last name, username or similar identifier
- Contact Data: Email address, telephone numbers, billing address, delivery address
- Financial Data: Bank account and payment card details (processed securely through payment providers)
- Transaction Data: Details about payments and services you have purchased from us
- Technical Data: Internet protocol (IP) address, login data, browser type and version
- Profile Data: Username and password, purchases, preferences, feedback, and survey responses
- Usage Data: Information about how you use our website and services
- Marketing Data: Your preferences in receiving marketing from us
Information Collected Automatically
When you visit our website, we automatically collect certain information about your device and browsing actions:
- Log and usage data about your visit
- Location information based on your IP address
- Device and browser information
- Cookie data and similar tracking technologies
- Performance and error reports
Information from Third Parties
We may receive information about you from third parties including:
- Analytics providers such as Google Analytics
- Advertising networks
- Search information providers
- Providers of technical, payment and delivery services
3. How We Use Your Information
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Service Delivery: To provide and maintain our IT services
- Contract Performance: To perform the contract we are about to enter into or have entered into with you
- Legal Compliance: Where we need to comply with a legal obligation
- Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party)
- Customer Support: To respond to your inquiries and provide customer service
- Communications: To send you updates, security alerts, and administrative messages
- Marketing: To send promotional communications (with your consent)
- Improvements: To improve our website, products, services, and user experience
- Security: To detect, prevent, and address technical issues and protect against fraud
- Analytics: To understand how visitors use our website and services
5. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. These measures include:
- Encryption: SSL/TLS encryption for data transmission
- Access Control: Limited access to personal data on a need-to-know basis
- Secure Storage: Encrypted storage of sensitive information
- Regular Updates: Security patches and software updates
- Monitoring: Continuous monitoring for security breaches
- Training: Regular staff training on data protection
- Incident Response: Established procedures for data breach response
- Physical Security: Secure data center facilities for our servers
Despite our security measures, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Data Breach Procedures
In the event of a data breach, we will notify affected users within 72 hours in accordance with applicable data protection laws. We will also notify relevant supervisory authorities as required.
7. Your Data Protection Rights
Under data protection laws, you have rights including:
- Right of Access: You can request copies of your personal data
- Right to Rectification: You can request correction of inaccurate or incomplete data
- Right to Erasure: You can request deletion of your personal data
- Right to Restrict Processing: You can request restriction of processing your data
- Right to Data Portability: You can request transfer of your data to another organization
- Right to Object: You can object to processing of your personal data
- Rights Related to Automated Decision Making: You have rights related to automated decision making and profiling
Exercising Your Rights
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within one month.
Withdrawing Consent
Where we rely on your consent to process personal data, you have the right to withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
Complaints
If you have any complaints about our privacy practices, you have the right to make a complaint to your local data protection supervisory authority.
8. Contact Us
If you have any questions about this Privacy Policy, or if you want to exercise your rights, please contact us using the information below:
DostumAmigo Contact Information
Puerto del Carmen 27
35572, Tías, Las Palmas
Spain
Data Protection Officer
For privacy-specific concerns or to exercise your data protection rights, please contact our Data Protection Officer at the email address above with "DPO" in the subject line.
Response Time
We aim to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.
We will let you know via email and/or a prominent notice on our website, prior to the change becoming effective and update the "Last Updated" date at the top of this privacy policy.